How Partnership Is Making a Difference for Stonewater Customers
Posted on 14th May 2025
Supporting Emotional Wellbeing
For this year’s Mental Health Awareness Week, we’re proud to spotlight the difference our partnership with Kaleidoscope Plus Group is making in the lives of Stonewater customers.
Together, we’ve supported people through a wide range of emotional wellbeing needs, including anxiety, hoarding and neurodiversity. We’ve delivered this with care, consistency and compassion.
Read how this collaboration is helping people feel more understood, connected, and hopeful.
A reflection on Longleigh & Stonewater’s work with the Kaleidoscope Plus Group
Over the past year, emotional wellbeing has become a central focus for many individuals. More people facing growing challenges like anxiety, depression, neurodiversity, relationship issues and hoarding behaviours.
Through our partnership with Kaleidoscope Plus Group (KPG), we’ve been able to provide person-centred counselling that’s made a meaningful difference to Stonewater customers. Since July 2024, 76% of those who accessed counselling support have reported an improvement in their mental wellbeing.
KPG offers six confidential, person-centred counselling sessions, delivered online or over the phone. This gives customers a safe and supportive space to reflect, process and move forward at their own pace.
Here’s what some of the people supported by KPG have said:
“I found the session really helpful and at all times I felt at ease. I found the counsellor to be very in tune with me and her guidance, professional advice and support was always extremely helpful. The counsellor was really patient and understanding with me and I felt she really listened.”
“It helped me by feeling less alone and making my problems seem more manageable. The counsellor is a gem. She has helped me understand things in detail about the human mind and ways of coping with sudden change.”
“I have tried many different counselling services, but Kaleidoscope and the counsellor have completely turned my life around and restored my faith in services. From the first moment I contacted Kaleidoscope I felt that my voice was being heard and they wanted to support me.”
These personal testimonies remind us that emotional support isn’t about quick fixes, but about walking alongside people on their individual journeys towards healing and empowerment.
Themes in Focus
We’ve seen recurring needs around anxiety and hoarding. KPG notes:
“Many of our clients have reported feeling more able to connect with family, friends and their community after counselling.”
When it comes to hoarding, rather than simply addressing the “stuff”, KPG counsellors explore the emotional attachment to possessions, helping clients make slow but lasting changes.
Another strong theme has been supporting neurodiverse clients. Tailored, empathetic approaches have helped ensure people feel respected, understood and supported in ways that work for them.
Reflections on Partnership Working
Jess Billington, Senior Counsellor at Kaleidoscope Plus Group, reflects:
“From our perspective, the partnership between Longleigh & Stonewater and Kaleidoscope Plus Group has felt deeply collaborative—grounded in trust, shared values and a genuine commitment to putting people first.
What’s worked well is the consistent, person-centred approach we’ve been able to offer, ensuring that every client feels heard, valued and empowered. The ability to deliver flexible, accessible support—whether online or via telephone—has also meant we can reach those who might otherwise struggle to access traditional face-to-face services.
What has truly stood out is the calibre of the Kaleidoscope counselling team. Their sensitivity, professionalism and dedication to real change have been evident not just in outcomes, but in the heartfelt feedback from clients who have found hope, connection and new ways forward.
As we look ahead, we remain committed to deepening this partnership and expanding the impact of our work—ensuring that every person who reaches out for support feels less alone, better understood and more hopeful for their future.”
